Política de privacidade

Privacy Policy for DFG Lab Grown Diamonds

DFG Lab Grown Diamonds ("Ferraro," "We," "Us") complies with applicable privacy laws in the countries where we distribute our products. Protecting the privacy and security of your personal data is of primary importance to Ferraro. We conduct business according to the data privacy and security regulations of the countries where we distribute our products.

This Privacy Policy informs you about the personal data we collect from you. It explains how we may use and disclose your data and how you can control its use. It also details how we protect your personal data when you use the DFG Lab Grown Diamonds Application or an application developed by a third party for DFG Lab Grown Diamonds("Application").

We do not sell or trade your personal information. However, we may share it with third parties who assist us in conducting our business or operating our website/Application. These third parties must agree to keep this information confidential.

This Privacy Notice applies to the personal data that DFG Lab Grown Diamonds collects from you through transactions and interactions. This includes using DFG Lab Grown Diamondswebsites, mobile applications, social media pages, and other platforms referencing this Privacy Notice ("Online Channels").

It also covers your store visits, including when you complete our client information collection cards and connect via telephone, at our events, and through surveys ("Offline Channels"). Additionally, it includes information collected through our third-party sources, such as advertising and social media networks (collectively, the "Channels").

This Privacy does not cover the collection or use of information related to a DFG Lab Grown Diamonds credit card account where such an offering is available. We disclose our privacy policies to the holders of credit card accounts once a year or as further required by law. If you own a credit card every year, you will get our Privacy Notice to DFG Lab Grown Diamonds Credit Card Holders over the mail. The information you provide in connection with your DFG Lab Grown Diamonds credit card account is managed solely according to that notice.

By interacting with DFG Lab Grown Diamonds through any of the Channels, you consent to collecting, using, disclosing, and transferring your personal data as described in this Privacy Policy. We use your data to improve our services and personalise your experience for marketing purposes while ensuring it is kept secure and confidential. We strive to provide you with the best possible experience while respecting and protecting your privacy.

Information We Obtain

At DFG Lab Grown Diamonds, we collect personal information about you through various channels. We collect the following types of personal information:

  • Contact Information: This includes your name, mailing address, email address, and cell or other phone numbers.
  • Username and Password: Information to help you securely access your account.
  • Payment Information: Information such as your credit card number, security code or expiration date, authorisation number, billing address, and delivery address.
  • Client Care Information: Includes client service inquiries, comments, and repair history.
  • Photographs and Comments: Any content you provide to us.
  • Personal and Professional Interests: Details about your hobbies, birthdate, marital status, demography, and past product usage. This also includes your contact preferences.
  • Career Opportunities:Information submitted concerning career opportunities at DFG Lab Grown Diamonds includes contact and résumé details (such as work history, education, and language skills). It also includes details about your current employment.
  • Purchase and Transaction Information: Details about your transactions with us.
  • Friend and Contact Information: You provide contact information for friends or anyone you want us to contact.
  • Location Data: We derive data from your IP address, country, and/or zip code. We also collect your mobile device's specific geolocation, where we have offered warning and choice, where applicable.
  • Automated Assistance: We receive information from you via our online channels' live chat and automated virtual assistant services.
  • Third-Party Information: Information we may obtain from our third-party service providers.
  • Additional Personal Information: Any other personal information we obtain through our various channels.

We protect your privacy and ensure we handle your personal information securely and responsibly. If you have any questions about our privacy practices, please contact us.

How Do We Use the Information We Obtain?

At DFG Lab Grown Diamonds, we use the personal information we obtain as described in this policy. We rely on several legal bases to do so, including:

  • Performance of a Contract with You: We use your information to carry out our contractual responsibilities to you or to take action at your request before entering into a contract.
  • Our Legitimate Business Interests: We use your information to operate and improve our business.
  • Compliance with Legal Obligations: We may use your information to meet legal requirements, follow court orders, or exercise and defend legal claims.
  • Your Consent: We may process your information with your consent, which you can withdraw at any time.

Using Information to Perform a Contract

We use the information we collect when executing a contract with you or taking action at your request before entering into a contract. This includes:

  • Transacting with You: We process your information to provide various products and services.
  • Order Processing: We use your information to process and fulfil orders and to keep you informed about the status of your order.
  • Career Opportunities: We manage career opportunities, including recruitment, employee onboarding, and other Human Resources purposes.
  • Account Management: We will use your details to create and administer your DFG Lab Grown Diamonds account.
  • Client Support: We provide client support, including repairs, alterations, cleaning, and other services.

Using Information Based on Legitimate Interests

We use the information we obtain to serve our legitimate interests, and we can provide more details about these interests upon request. This includes:

  • Business Operations: We operate, evaluate, and improve our business. This includes developing new products and services, enhancing our services, managing communications, and analysing our products and client base. It also involves performing data analytics, accounting, auditing, and other internal functions.
  • Customer Support Services: We provide customer support through automated virtual assistants and live chat features on our online channels. We also maintain transcripts of chat communications.
  • Credit Risk Management: We reduce credit risk and manage collections
  • Identity Verification: We verify your identity to ensure secure transactions.
  • Promotional Communications: We send promotional materials and other communications, including thank you notes and special occasion reminders. We also send messages from sales professionals with whom you've engaged.
  • Event Participation: We communicate with you via email, postal mail, phone, and other means about contests, programs, special events, surveys, sweepstakes, offers, and market research. We do this to administer your participation in these activities
  • Fraud Prevention: We work to protect against, detect, and prevent fraud and other illegal activities, address claims and manage liabilities.
  • Compliance and Enforcement: We comply with and enforce relevant industry standards, contractual obligations, and policies.
  • Responding to Inquiries: We use your information to respond to your inquiries.

Compliance with Legal Requirements

We process your personal information to meet and enforce the legal requirements that apply to us. This includes establishing, exercising, or defending legal claims in court proceedings or administrative or out-of-court procedures.

Other Uses

We also use the information in other ways and provide specific notice at the time of collection. We obtain your consent to the extent applicable law requires before using your information for these additional purposes.

DFG Lab Grown Diamonds protects your privacy and handles personal information securely and responsibly. If you have any questions about our privacy practices, please contact us.

Collection with Cookies and Other Technologies

At DFG Lab Grown Diamonds, we use cookies, web beacons (such as pixels and tags), web server logs, and other technologies. These tools collect certain information about you through automated means when you interact with our online channels.This includes visiting our websites, engaging with our emails, using our apps, or interacting with DFG Lab Grown Diamonds-related ads, content, tools, widgets, or plug-ins.

Cookies and Web Beacons

Websites install text files known as cookies on your device while you surf the internet. Web beacons, which include pixels and tags, are web programming codes or small graphic images that we place on our websites, emails, and other online channels. These technologies help us:

  • Understand Your Preferences: We use these tools to gauge your preferences from past or current site activity, allowing us to offer enhanced services.
  • Improve User Experience: They help us gather aggregate data on site traffic and interactions, which allows us to improve site experiences and tools in the future.
  • Targeted Advertising: We also use cookies and web beacons to help us understand your interests, which allows us to serve you relevant advertisements and content.

You can find more information about these technologies and how to manage your preferences in our Cookie Policy.

Third-Party Apps and Tools

Third-party apps, tools, widgets, and plug-in providers on our online channels, like Facebook "Like" buttons, may use automated methods to gather information about your interactions with these features. We do not control how these providers collect and use this data.

The providers of these features collect this information directly and govern its use through their privacy policies or notices. As applicable law allows, DFG Lab Grown Diamonds is not responsible for these providers' information practices.

This policy explains how DFG Lab Grown Diamonds collects information from cookies and other technologies. We encourage you to read our full Cookie Policy to learn more about how we manage and protect your personal information.

What Data Security Measures do we take?

Protection Measures

At DFG Lab Grown Diamonds, we are committed to ensuring your data remains safe, secure, and protected from hackers and breaches. This is why we implement a significant number of security measures. These measures include:

  • Encryption: To always safeguard your data, we use industry-standard encryption protocols (e.g., SSL/TLS) during all customer journey stages.
  • Secure Servers: Our servers have advanced security technologies and protocols to safeguard them from hackers, threats, and breaches.
  • Access Controls: We prioritise our customers' data safety above everything else, so access to all personal information is restricted to authorised personnel only. Our trained staff is skilled in data security practices to handle your information responsibly.
  • Two-Factor Authentication: We implement two-factor authentication (2FA) for additional security on accounts and systems that handle personal information. This helps ensure that only authorised users can access your sensitive data.

Data Breach Procedures

Data breaches are highly unlikely, given the various security protocols followed at DFG Lab Grown Diamonds. However, in the event of a data breach,  we have devised an effective plan of action to mitigate any potential impact. These measures include:

  • Immediate Containment: After a data breach, the first step is to take immediate measures to contain the breach and prevent further damage.
  • Assessment and Investigation: Once initial measures to contain the data breach are in place, we conduct a thorough investigation to determine the cause, nature, and extent.
  • Notification: We will notify you immediately if your personal information is compromised. The notification will cover all aspects, such as the description of the breach, the types of information involved, the steps taken to contain the breach, and further steps to protect yourself from potential harm.
  • Reporting to Authorities: We promptly report all details about the breach to the relevant authorities, ensuring compliance with legal obligations.
  • Mitigation and Prevention: We take all relevant measures, such as updating our security protocols, conducting additional employee training, and enhancing our monitoring systems to ensure that a similar incident does not occur.
  • Support and Assistance: We offer complete support and guidance to affected individuals so that they can protect their data better and prevent theft.

We are dedicated to maintaining the highest data security standards at DFG Lab Grown Diamonds. We take all measures to uphold your trust and ensure your satisfaction with our brand.

User Rights

At DFG Lab Grown Diamonds, we are committed to respecting and upholding your rights as a customer. This includes all your personal information. Below, we describe your rights and how you can exercise them:

Access and Correction

  • Right to Access: You have the complete right to request access to the personal information that we have about you. This will help you understand what kind of data we possess and how we plan to use it better.
  • Right to Correction: If you believe that any information we have about you is incorrect or defective, you have the right to request that we correct or update your personal information.

To employ these rights, please contact us using the information provided in the Contact Information section of this policy. We will respond to your request within a reasonable timeframe and provide you with the necessary information or make the requested corrections.

Deletion and Restriction

  • Right to Deletion: You have the right to request the deletion of your personal information in certain circumstances, such as when the data is no longer needed for the reasons it was saved or when you withdraw your consent.
  • Right to Restriction: You can request the restriction or diminution of processing your personal information. While we will continue to save and store your data, we will not process it further except for specific purposes, such as legal requirements.

To request the deletion or restriction of your personal information, please contact us using the details provided in the Contact Information section. We will analyse your request and inform you of the actions taken.

Objection and Portability

  • Right to Object: You have the right to object to processing your personal information for particular purposes, such as direct marketing or profiling based on legitimate interests. If you have objections or do not consent to share, we will cease using and processing your personal information unless we can demonstrate compelling, legitimate grounds for the processing
  • Right to Data Portability: You have the right to request the transfer of your personal information to another organisation or directly to you in a structured, commonly used, and machine-readable format. This applies to the information you provided us, which is processed by automated means based on your consent or a contract.

To exercise your rights to object or request data portability, contact us using the information provided in the Contact Information section. We will respond to your request by conferring with applicable laws and regulations.

At DFG Lab Grown Diamonds, we are committed to ensuring you can employ your rights regarding your personal information. Please do not hesitate to contact us with any questions or concerns about your rights or how to exercise them.

Children's Privacy

Age Restrictions

Minimum Age: DFG Lab Grown Diamonds takes children's privacy very seriously. Our services and products are not meant for individuals under 16. We also do not intentionally collect personal information from children under this age group without verifiable parental/ guardian consent.

Handling of Minors' Information

  • Parental Consent: If we learn that we have collected the personal information of a child under 16 without parental consent, we will take immediate measures to remove the said information. If you believe that we might have any information from or about a child under 16, please contact us at once using the particulars provided in the Contact Information section.
  • Educational Programs: In cases where DFG Lab Grown Diamonds may offer educational programs or events that involve children under 16, we will ensure that proper parental consent is obtained and that the information is used solely for the intended educational purpose.
  • Parental Rights: Parents have the right to review and request the deletion of their child's personal information. They can also refuse to permit further collection or use of their child's information. Parents or guardians should contact us using the particulars provided in the Contact Information section to exercise these rights.

By implementing these age restrictions and handling procedures, DFG Lab Grown Diamonds aims to safeguard the privacy of minors and ensure compliance with applicable laws and regulations.

Changes to the Privacy Policy

DFG Lab Grown Diamonds reserves the right to update or modify this Privacy Policy at any time. In the case that we make any significant changes to our existing policies, we inform you through the channels given below:

  • Posting the updated policy on our website and mobile applications.
  • Send an email notification to the address provided in your account, if applicable.
  • Displaying a prominent note on our website and mobile applications before the change becomes effective.

All our customers are hereby encouraged to review this privacy policy to stay updated on the latest developments and changes happening at DFG Lab Grown Diamonds. This will also help them better understand all the measures we take to protect your personal information.

This Privacy Policy is functional as of [Effective Date: Insert Date Here]. Any changes to this policy will become effective upon posting the revised version on our website and mobile applications or as otherwise indicated in the notification.

By continuing to use our services after the effective date of any changes, you accept and agree to the revised Privacy Policy. If you do not agree with the changes, you must cease using our services and contact us to close your account if applicable.

For any questions or concerns about changes to this Privacy Policy, please contact us using the information provided in the Contact Information section.

International Data Transfers at DFG Lab Grown Diamonds

Cross-Border Transfers

  • Global Operations: DFG Lab Grown Diamonds operates globally, and your data may be transferred to, stored, and processed in countries other than your own. These countries may have different data protection laws that are less comprehensive than those in your country of residence.
  • Protection Measures: To ensure the protection of your data when it is transferred across borders, we implement the following measures:
  • Standard Contractual Clauses: We use standard contractual clauses approved by relevant data protection authorities to ensure that your data is protected regardless of where it is processed.
  • Binding Corporate Rules: We adhere to binding corporate rules for internal transfers within DFG Lab Grown Diamonds to maintain consistent data protection.
  • Data Protection Agreements: We have data protection agreements with third-party service providers to ensure they comply with applicable data protection laws and protect your data to the same standard as DFG Lab Grown Diamonds.

Consent at DFG Lab Grown Diamonds

Obtaining Consent

When Consent is Required: We obtain your consent before collecting, using, or disclosing your data in situations where the law requires consent. This includes:

Marketing Communications: We will ask for your consent before sending you promotional emails, newsletters, or other marketing communications.

Cookies and Tracking Technologies: When you visit our website, we will ask for your consent to use cookies and similar tracking technologies to enhance your browsing experience.

Sensitive Personal Data: We will obtain your explicit consent if we collect sensitive personal data, such as health or financial information.

How Consent is Obtained

Consent can be obtained through various means, including:

  • Opt-In Forms: You may be required to tick a box or fill out a form indicating your consent.
  • Verbal Agreement: We may request your verbal consent for phone or in-person interactions.
  • Digital Consent: When using our online services, consent may be obtained through a consent banner or pop-up notification.

Withdrawing Consent:

You can withdraw your consent at any time. To do so, please contact us using the details in the Contact Information section. Once consent is withdrawn, we will stop processing your data for the purposes for which the consent was given.

Contact Information at DFG Lab Grown Diamonds

Customer Support

Don't hesitate to contact us if you have any questions or concerns about this Privacy Policy or how your personal information is handled. We are here to help and ensure your privacy is protected.

Email: dario@ferrarojewellery.com

Phone: +44 (0)7909019238

Mailing Address:: dario@ferrarojewellery.com

DFG Lab Grown Diamonds

We will respond to your questions promptly and within any applicable timeframes set by law. Your satisfaction and trust are our greatest priorities.