Termos de serviço

Terms and Conditions - DFG Lab Grown Diamonds

Welcome to DFG Lab Grown Diamonds's website. On this site, "we," "us," and "our" all refer to DFG Lab Grown Diamonds. By accessing this website and using all the information, tools, and services available, you agree to follow the terms, conditions, policies, and notices stated here. These terms apply to all users, such as browsers, vendors, consumers, merchants, and content creators.

When you visit our site or make a purchase, you engage in our "Service." You agree to adhere to the terms and conditions specified in the "Terms of Service" or "Terms." This includes any additional terms, conditions, or policies mentioned here or made available via hyperlinks.

Before using or visiting our website, please carefully read our Terms of Service. You have no right to use any services or use the website if you disagree with all of its terms and conditions. By accepting these terms, you agree only to the Terms of Service outlined here.

All newly added tools or features to the present store will also be subject to the terms of service. This page always displays the most recent version of the Terms of Service. We can update, modify, or replace these Terms of Service. It is your duty to periodically review this page for updates. You agree to any changes made to the website by continuing to use or gain access to it.

Shopify Inc. hosts our store. They offer an online e-commerce platform to sell our products and services to you. The Terms of Service establish the guidelines for using our website and services, ensuring a safe and secure shopping experience for all customers.

We try to maintain the best quality and service standards. However, we reserve the right to refuse service to anyone for any reason. By agreeing to these Terms of Service, you acknowledge that we may transfer your information (excluding credit card information) unencrypted. This transfer might involve transmissions over various networks. Additionally, the information may change to meet the technical requirements of connecting networks or devices.

We prioritize your privacy and aim to safeguard your personal information. Our Privacy Policy on our website outlines how we collect, use, and protect your information. By using our website, you agree to collect and use

You guarantee that the purchase and account information you submit on our website is correct, up-to-date, and complete. Please keep your account and contact information, including your email address, credit card details, and expiration dates, up to date to help us process your transactions and reach you when necessary.

We are not liable if the information on this site is inaccurate, incomplete, or outdated. The content on this site is for general information purposes only. Avoid using it as the only basis for decisions; consult more accurate, complete, or timely sources. Relying on this material is at your own risk.

We also reserve the right to change the content of this site at any time without the obligation to update any information. It is your responsibility to stay informed about changes to our site. The headings in this agreement are for convenience only and do not limit or affect these Terms.

When you access or use any part of the site, you agree to follow these Terms of Service. If you disagree with all the terms and conditions, do not access the website or use any services. If we consider these Terms of Service an offer, you accept only these Terms.

We appreciate your understanding and cooperation as we strive to provide a pleasant and safe online shopping experience.

Online Store Terms

By accepting these Terms of Service, you attest that you are at least the legal age to be a resident of your state or province. If you grant permission for minor dependents to use this site, you also confirm that you have provided us with your consent for their use. This requirement ensures that our website users can legally enter into binding agreements and responsibly engage with our services.

You may not use our products for any illegal or unauthorized purposes. While using the Service, you must also comply with all applicable and copyright laws. This stipulation is crucial for maintaining a lawful and ethical business environment. It ensures that all transactions and interactions on our website comply with the law.

Moreover, you must not transmit any worms, viruses, or any code of a destructive nature. Such activities not only jeopardize the security of our website but also pose significant risks to other users. We aim to provide a safe and secure online shopping experience, and any actions compromising this security are strictly prohibited.

It is crucial to understand that violating these terms will discontinue your Services. This measure is necessary to protect our platform's integrity and users' safety. Following these rules, you helps create a safe and reliable online environment for everyone.

General Conditions

We reserve the right to refuse service to anyone for any reason. This policy allows us to maintain our service standards and ensure our customer interactions are respectful and lawful. We aim to provide excellent service, but we must also safeguard our staff's and other customers' well-being.

You acknowledge that we may transfer your data (except payment card information) unencrypted. This transfer might involve sending it over various networks and adjusting it to meet the technical requirements of connecting networks or devices. While we take significant measures to protect your information, the nature of internet transmissions means that some data may be transmitted unencrypted. Note that we always encrypt credit card information during network transfer to ensure security.

You agree not to copy, duplicate, replicate, sell, resell, or exploit any Service aspect, including its usage or access. You must obtain our express written permission to do so. This clause protects our intellectual property and the resources invested in developing our services. Unauthorized use of our services undermines our efforts and can lead to legal consequences.

We set these conditions to ensure that all DFG Lab Grown Diamonds's website users engage responsibly, lawfully, and securely. By adhering to these terms, you help us maintain a high service standard and protect all our customers' interests. Thank you for your understanding and cooperation.

Accuracy, Completeness, and Timeliness of Information

We cannot guarantee that the information on this site is always accurate, complete, or up to date. The content on this site is solely for general information. You should not rely on or use it as the sole basis for making decisions. Consult primary, more accurate, complete, or timely sources of information instead.

Although we aim to provide accurate and current information, we cannot guarantee that our site is entirely free of errors or omissions. Any reliance on the material on this site is at your own risk. It is essential to cross-check any information found here with other reliable sources before making any decisions based on it.

Modifications to the Service and Prices

Product prices may change without prior notice. We also reserve the right to modify or discontinue the Service (or any part thereof) without notice. This means that prices, product availability, and services may change as we continually strive to improve and adapt our offerings to serve our customers better.

We will not be liable to you or any third party for any changes in prices, modifications, suspensions, or discontinuation of the Service. This policy ensures that we retain the flexibility to manage our business effectively and respond to market conditions, supply chain issues, or other factors that may impact our operations.

Understanding these terms helps us maintain a dynamic and responsive business environment. By acknowledging that prices and services can change, you help us continue to provide high-quality products and services without unnecessary constraints.

Our commitment to accuracy, completeness, and timeliness of information underscores the importance of using multiple sources for making informed decisions. Simultaneously, our policy on modifications to services and prices reflects our need to adapt and respond to changing circumstances, ensuring we can continue to meet your needs effectively. Thank you for your understanding and cooperation.

Products or Services (if applicable)

Some certain goods and services are exclusive to our website. These products may be in limited quantity. Therefore, we may only be able to return or exchange these products or services following our return policy. Given the exclusivity and limited availability, we recommend you review our Return Policy thoroughly to understand the conditions under which returns or exchanges can be made.

We have tried to accurately reflect the colours and photos of our products in the store. However, we cannot promise that the colours displayed on your computer monitor will be correct. Variations in monitor settings, resolution, and lighting conditions can result in slight differences in colour and appearance. Please get in touch with us if you have any queries or reservations concerning the visual portrayal of our items.

While it takes up to 30 days to prepare custom jewellery, our designers and artisans may take more time depending on the intricacies of the design and the availability of materials. We have the right to change delivery dates.

We reserve the right to limit the sale of our services and products to any individual, geographic area, or jurisdiction. However, we are not liable for any such restrictions. We may exercise this right on a case-by-case basis to ensure compliance with legal and regulatory requirements or to address logistical and supply chain considerations.

Furthermore, we retain the right to restrict the quantity of any items or services we provide. We reserve the right to change any product descriptions or prices at any moment without prior warning. This allows us to adapt to market conditions and offer competitive and relevant products.

We reserve the right to discontinue any product at any time. We base this decision on various factors, including changes in demand, availability of materials, or strategic business considerations. Any offer for products or services on this site is null and void where prohibited, ensuring adherence to local laws and regulations.

Accuracy of Billing and Account Information

We have the right to refuse any order you place. At our discretion, we may restrict or cancel the amount of each item purchased by a household, an individual, or an order. These restrictions are in place to prevent fraud, ensure fair access to our products, and manage inventory effectively. This may include orders made with the same customer account, credit card, or those using the same billing and/or shipping address.

We will try to notify you if we change or cancel an order. We will contact the email address or phone number you provided when placing the order. Clear communication is essential to minimize any inconvenience caused by such changes. We can limit or ban orders from dealers, resellers, or distributors. This policy helps ensure that our products reach our intended customer base.

You agree to give comprehensive and accurate information about your purchases and accounts at our shop. This includes promptly updating your account and other information, such as your credit card numbers, email address, and expiration dates. Accurate and up-to-date information allows us to complete your transactions efficiently and contact you as needed, ensuring a smooth and satisfactory shopping experience.

Optional Tools

We may allow you to access third-party tools we do not manage or monitor. You acknowledge that we provide these tools "as is" and "as available" without warranties or endorsements. This means that while we facilitate access to these tools, we do not guarantee their performance, functionality, or suitability for any particular purpose.

We will not be liable for any issues or damages resulting from your use of optional third-party tools. By using these tools, you accept that any problems or damages that arise from their use are not our responsibility. Make sure you practice caution and due diligence when using these tools.

You use any optional tools on this website at your own risk and judgment. Ensure that you understand and agree to the terms imposed by the applicable third-party provider(s). Before engaging with these tools, we recommend thoroughly reviewing the third-party provider's terms and conditions to understand their policies and potential risks.

We may add new services, features, tools, or resources to the website. These additions will be subject to the same Terms of Service. By continuing to use our website, you agree to the updates or changes to our terms related to these new additions.

Shipping and Delivery

At DFG Lab Grown Diamonds, our top priority is ensuring that your order reaches you promptly and efficiently. Below are the details of our shipping and delivery policies:

Shipping Policies

Order Processing

  • Order Processing Time: All orders are processed in 1-2 business days following payment confirmation. Orders placed on weekends or holidays will be processed the following business day.
  • Order Confirmation: You will receive an email confirming your order as soon as it is placed. We will notify you via email, a shipping confirmation, and tracking details as soon as your order ships.

Shipping Methods

  • Standard Shipping: Ideal for non-urgent deliveries. Reliable and cost-effective.
  • Expedited Shipping: Faster than standard, perfect for when you need your items sooner
  • Express Shipping: The quickest option available, ensuring delivery in the shortest possible time.

Our trusted shipping carriers include USPS, UPS, FedEx, and DHL, which are chosen based on your location and selected shipping method.

Shipping Restrictions

  • Domestic Shipping: We ship to all 50 U.S. states, Puerto Rico, and Canada. Unfortunately, we do not currently ship to P.O. Boxes or APO/FPO addresses.
  • Restricted Items: Due to size, weight, or legal restrictions, certain items may have limitations on the shipping destinations or methods available.

Delivery Times and Costs

Estimated Delivery Times

  • Standard Shipping: Standard delivery typically takes 5-7 business days.
  • Expedited Shipping: Delivery usually occurs within 2-3 business days
  • Express Shipping: Expect delivery within 1-2 business days.

Delivery times are estimates and start from the date of shipping of the order, not the order date.

Shipping Costs

  • Calculation: Shipping costs are calculated based on the shipping method chosen, the package's weight and dimensions, and the destination.
  • Final Cost: The total shipping cost will be shared at checkout before you complete and confirm your purchase. Promotional offers and shipping discounts may be available at certain times.

Delivery Delays

  • Unforeseen Circumstances: While we strive to meet estimated delivery times, unforeseen circumstances such as severe weather conditions, holidays, and carrier delays may impact delivery schedules.
  • Assistance: Please get in touch with our customer service team if your shipment is delayed. We will help you track the delayed shipment and provide updates.

International Shipping

Availability

We are happy to provide international shipping to Australia, Asia, Europe, and other carefully chosen areas. When checking out, please make sure that your country is available.

Some products might be unable to be shipped internationally due to restrictions or regulations. We will notify you if your order cannot be shipped to your location.

Customs, Duties, and Taxes

  • Responsibility: International shipments may be subject to customs duties, taxes, and import fees levied by the destination country. The recipient is responsible for these charges.
  • Exclusions: Customs, duties, and taxes are not included in the item price or shipping cost. We recommend contacting your local customs office for information on potential charges before placing your order.

Delivery Times for International Orders

  • Standard International Shipping: Delivery times vary by destination but typically range from 7-21 business days.
  • Express International Shipping: Faster delivery options are available for most destinations, typically within 3-7 business days.

Delivery times are estimates and do not account for customs processing delays beyond our control.

Tracking International Shipments

All international orders are shipped with tracking. Once your order is shipped, you will receive a tracking number, which you can use to monitor the progress of your shipment.

Updates: The shipping carrier's tracking system will provide regular updates to keep you informed of the delivery status of your parcel.

International Shipping Restrictions

Regulatory Compliance: Certain items may be restricted or prohibited from shipping to specific countries due to local laws and regulations. The buyer is responsible for ensuring that the items ordered comply with their local laws.

Notification: We will notify you if any item in your order cannot be shipped to your location due to these restrictions.

DFG Lab Grown Diamonds Returns and Exchanges Policy

We are committed to ensuring your satisfaction with every DFG Lab Grown Diamonds purchase. If you are unsatisfied with your order, we offer a straightforward returns and exchanges process.

Return and Exchange Policy

Eligibility for Returns and Exchanges

  • Items must be returned within 30 days of delivery.
  • Items must be undamaged, in original packaging, and in original condition.
  • Customized or personalized items can only be returned or exchanged if received damaged or defective.

Non-Returnable Items

  • Gift cards
  • Items marked as final sale
  • Custom or personalized jewellery

Process for Returns and Exchanges

Initiating a Return or Exchange

Contact our customer support department at [insert contact details] to initiate a return or exchange.

Provide your order number, the item you want to exchange or return, and your explanation.

Return Authorization

Once your return request is approved, you will receive a Return Authorization (R.A.) number and instructions on returning your item(s).

Include the R.A. number with your return package to ensure timely processing.

Shipping Your Return

Wrap the package of the good(s) in the original packaging or a suitable alternative to prevent any damage during transit.

Ship the return package to the particulars provided in the return instructions. We encourage using a trackable shipping service to ensure the safe delivery of your return.

Processing Returns and Exchanges

Upon receipt and analysis of your returned item(s), DFG Lab Grown Diamonds will process your refund or exchange.

The original payment method will receive the refund within seven to ten business days. 

Exchanges will be processed and shipped within 5-7 business days, subject to availability.

Conditions for Refunds

Inspection and Approval

All returned items are subject to inspection. Items that do not meet our return criteria (e.g., worn, damaged, or missing original tags) will not be eligible for a refund or exchange.

Refund Amount

Refunds will include the original purchase rates and applicable taxes.

Shipping charges are only refundable if the return is due to an error on DFG Lab Grown Diamonds's part (e.g., incorrect or defective item).

Partial Refunds

At our discretion, partial refunds may be allowed for items returned after the 30-day return window.

DFG Lab Grown Diamonds Intellectual Property

Ownership of Content

  • Proprietary Rights: DFG Lab Grown Diamonds or its content providers own all content on the DFG Lab Grown Diamonds online site, including written content, graphics, logos, images, and software, and these rights are shielded by trademark and copyright laws.

Use of Trademarks and Copyrights

  • Trademarks: Our trademarks, logos, and service marks are registered and unregistered trademarks of DFG Lab Grown Diamonds. Unauthorized use is prohibited.
  • Copyrights: All materials on our website are protected by copyright laws. Reproducing, distributing, or creating derivative works from our content without written permission is prohibited.

Restrictions on Use

  • Prohibited Actions: You may not modify, reproduce, or distribute our content without permission. Commercial use or unauthorized use of our trademarks and materials is prohibited.
  • Permitted Use: You can access and use our website for personal, non-commercial purposes only.